FAQ’s & Policies

Ordering Process

How do I place an order?

  1. Visit the Custom Order Request Tab on our website.
  2. Check current availability.
  3. If we’re accepting orders, click the button to fill out the order request form.
  4. We’ll email you a price quote.

Note: We only respond to inquiries within the dates specified.

How much notice do I need for ordering cookies?

  • We typically book one month in advance.
  • Ordering opens six weeks (usually) prior to each booking period.
  • Minimum notice: 2 weeks for custom orders.
  • Late orders (less than 2 weeks notice) incur a 25% rush fee, subject to availability.

Tip: Sign up for our newsletter and follow our social media for updates on order availability.

Can I place an order without knowing my theme?

Yes! Reserve your date with a $20 non-refundable deposit. Finalize your theme and pay the remaining balance at least 2 weeks before pickup.

Pricing and Payment

How much are your cookies?

Please refer to our Prices tab for current rates.

When is payment due?

  • Within 48 hours of invoice receipt.
  • Orders are confirmed only after full payment or $20 non-refundable deposit.
  • Large orders may require a non-refundable deposit to hold the date.

Policies

Refund Policy

  • Cancellations are accepted up to 14 business days before pickup for a full refund.
  • No refunds for cookies already made.
  • Holiday cookies not picked up within 24 hours of the pickup deadline are forfeited without refund unless prior arrangements are made.

Dietary Restrictions

We currently do not offer nut-free or gluten-free options.

Shipping and Delivery

  • All shipping will be UPS 2-day. Faster shipping is available for an additional cost
  • We do offer delivery services for an additional fee

Storage and Handling

Can I freeze your cookies?

Yes! Follow these steps for best results:

  1. Carefully place cookies in a container or ziplock bag.
  2. If using a bag, place it on a cookie sheet for stability.
  3. Stack cookies on their sides when possible.
  4. For boxed cookies, freeze in the original packaging.
  5. Thaw overnight before use.
  6. Important: Do not open the container until cookies are fully thawed to prevent condensation damage.